PRIVACY POLICY

Last Updated: 14th Dec 2023

This Privacy Policy governs the manner in which Sangree-La application collects, uses, maintains and discloses information collected from users (each, a "User") of the Sangree-La Mobile Application. This Privacy Policy applies to all services offered by Sangree-La.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the services or otherwise interact with us to stay informed about our information practices and the choices available to you.

This Privacy Policy applies to the data we collect from and about individuals, who set up accounts with us, as well as individuals who visit our application or communicate with us only.

About The Company

This Privacy Policy describes how we handle your personal information on the Mobile Application and other storage devices and platforms related to Sangree-La. This Privacy Policy is applicable to you:

You expressly consent to our collection, storage, use, and disclosure of your data as described in this Privacy Policy.

Definitions

  1. Information Types.

    . "Account Information" means data about how and when a Sangree-La account is accessed and the features used.

    1. "Support Information" includes authentication data, chat session contents, QR code scanner, time, special comments on services, performance data, and other communication or technical information and may with express permission, include remote access to facilitate troubleshooting.

    2. "Transaction Information" means the data related to transactions that occur on our platform, including product, order, shipping information.

    3. "Browser Information" means information provided by a browser, including the IMEI (for troubleshooting), the website visited, network connection, device information, and other data, including Cookies.

    4. "Security Information" means user IMEI, and other security information used for authentication and account access.

  2. "Automated Decision Making" means a decision made solely by automated means without human involvement.

  3. "Controller" means an entity that determines the purposes and means of the Processing of Personal Data.

  4. "Cookie" a small file that resides on your computer’s hard drive that often contains an anonymous unique identifier that is accessible by the website that placed it there, but is not accessible by other sites.

Collection of Information Information You Provide to Us

When you create an account with us, We may collect additional information when you participate in any interactive features of the Services, fill out a form, provide a time slot, communicate with us or with third party(vendors), request special comments or service or information or otherwise communicate with us.

Automatically Collected Information

When you access or use our Services, we automatically collect information about you, including:

Log Information:

We collect log information about your use of the Services, including the type of QR code you use, app version, access times, pages viewed, IMEI for troubleshooting, your service related search.

Device Information:

We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Information Collected by Cookies and Other Tracking Technologies:

We use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.

Information We Collect from Other Sources

We may obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties.

Use of Information

We use the information we collect to provide, maintain, and improve our Services, such as to:

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Your Choices

We offer you choices regarding the collection, use, and sharing of your personal information and we'll respect the choices you make. Please note that if you decide not to provide us with the information we request, you may not be able to access all of the features of the Services.

Your Information

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Security

We take reasonable measures to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@hostmyheaven.com.

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy.